Author Topic: Bad Dragon Seriously PR'd  (Read 9234 times)

Conan

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Bad Dragon Seriously PR'd
« on: February 04, 2012, 03:01:42 am »
A shitstorm moved into Arizona yesterday evening, dropping feet of Bad PR all over Bad Dragon.

The story begins sometime over the past few days. Someone named "Lady~" receives an order from Bad Dragon only to find out both of the orders inside are wrong. Both were colored incorrectly and one had the wrong firmness.

Said user goes on the Bad Dragon forums to vent about said order and also files a ticket with customer support. Oddly (Well, for normal companies, we are dealing with furries here) posting complaints about an order is against the forum rules. The forum policy states such threads are to be locked and/or removed.

Quote
-Posts related to order problems will be locked or removed. Posting about an order problem on the forums will not speed up it's resolution.

What happens next can only be described as "shit-tier customer service" that is vaguely familiar to the "Ocean Marketting/Stratagy" thing a few weeks back. Not only is the thread removed, "Lady~" was apparently told she is banned from both the forums and any future orders (No idea what happens with the wrong order). Evidence in this forum thread seems to imply the newly-appointed "General Manager" Kamo Wolf was somehow involved in the matter. Kamo returned from a two-year-long absence and began throwing out condescending, defensive posts, claiming that the original post was full of "inflammatory comments", was "extremely rude, abusive and unwarranted" and that "for the greater good of everybody this user would be excluded from the forums and from conducting future business with us."

 As you can see, Kamo is great at writing long generic corporate-sounding statements that are full of fluff like "elevated level of customer service" and "Please bare with us through this difficult transition period as we are committed to improving the overall bad Dragon experience for everyone"

This is, of course, a PR move, as users who say they have all the aforementioned comments say that the problem arose when "I was working with Nem to find a good outcome for this and he was being a completely professional and awesome fellow. This thing with Kamo came completely out of the blue and does not, in my mind, reflect on Nem at all." Other posts make it sound as if Kamo was the one being "rude, abusive, and unwarranted".

Kamo also decided the best way to respond to people shouting "LEAVING FOREVER!" was to push them out the door.
Quote
Hello Tundara, I am sorry that you feel this way about the situation and to aid you in your wishes to leave Bad Dragon I am removing your permissions. If anyone else wishes to leave Bad Dragon's forums I will be happy to assist you in the same manner.

Two other Bad Dragon staff members, Semjay and Nemekh, also had their "forum privileges" revoked for "getting too personally and emotionally involved in the forums". One can only wonder how the customer service representative(s?) are supposed to serve the customers when they're not allowed to talk to the customers on the forum.

Kamo later returns and complains that people aren't looking at the fluff "for the good of the community!" parts of his posts:
I see a lot of angry individuals who took my posts and skipped the parts about making this a better place and cutting back on unmoderated drama that was causing waves.
He also claims he was "working" with the "LEAVING FOREVER" person but people talking to that person claim the opposite.

TL;DR: A customer was unhappy with their Bad Dragon order, and Bad Dragon learned that "DON'T PUBLICLY TALK ABOUT WRONG ORDERS!!!!" policy is ridiculous. Also, Kamo Wolf is bad at customer relations (Moreso than some of FA's worse offenders i.e. Yak) and should probably stop attempting to make things better,
« Last Edit: February 04, 2012, 03:09:41 pm by Conan »

Freehaven

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Re: Bad Dragon Seriously PR'd
« Reply #1 on: February 04, 2012, 09:39:54 am »
I've seen bad PR bullshit before -- Ocean Marketing's self-destructive debacle is the most recent example -- and this is right up there with the worst. No worthwhile company tries to silence its critics (especially if said critics are customers) in an attempt to erase a potentially caustic situation. Bad Dragon could have asked "Lady~" to return the botched order, then sent out a replacement order free of charge. Good customer service often means taking a loss to the bottom line.

Judging by this debacle, though, I'd bet Bad Dragon's "general manager" is more concerned about profits than customers.

Dick.
« Last Edit: February 04, 2012, 10:42:41 am by Freehaven »

an hoopoe

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Re: Bad Dragon Seriously PR'd
« Reply #2 on: February 04, 2012, 11:19:10 am »
The co-founder of BadDragon, Raith, made a post on their forums to explain what was going on, however it was cargo-cult passive agressive PR speak:

Quote from: Raith
As you, and we at Bad Dragon are aware, there have been some changes that are taking place around the forums. Currently many of you are worried that you're being silenced, or that we are turning a blind eye, and deaf ear, to all of you here on the forums. While what we are doing may seem harsh, even unwarranted, I can assure you, we did not rush to any decisions. However, with recent events, and reoccurring issues that have kept showing themselves to us on the forums, we feel that a slightly more firm hand is needed, to help maintain, and keep them a more peaceful haven. This does not mean that you have to pretend be happy all the time, but, we would at least expect you to show respect to your fellow forum goers, as well as the BD staff. We understand that tempers can flare, and things can be said that aren't entirely meant. But when we see repeat offenses, then it is time to take action, which we have, and will be doing as we continue. We don't expect you to be friends with everyone, that is quite impossible, but that doesn't mean we cannot come to a middle ground, and at least co-exist with peaceful understanding.

http://forums.bad-dragon.com/viewtopic.php?f=3&t=13790&start=320#p595567

and it goes on in that vein. Naturally this just annoyed people still further:

Quote from: Lord Jaguar
[...]
As noted by others in the thread, this is not the first time the forum has been rocked off kilter. Last time, there were bannings too and thread deletions and non-communication. Well, other than corporate speak that does not translate well into ordinary forum understanding.

We are asking that these concerns not just be ignored or poorly placated with non-apologies. Real change, real concern, real diplomacy needs to occur.
[...]

http://forums.bad-dragon.com/viewtopic.php?f=3&t=13790&start=320#p595584

Quote from: Shandrel
[...]
This was grossly mishandled and blotched. You seem to be under the impression that people don't ticket their issues when they talk about them here. Oh they do. and during that lovely time when tickets were lost, mishandled, or ignored, accidental or on purpose, this was the only option. So, now you have almost an entire forum, up and arms, and the response is to smack them over the head with a led pipe.
[...]

http://forums.bad-dragon.com/viewtopic.php?f=3&t=13790&start=320#p595586

Despite people repeatedly asking after him and his opinion on the whole matter, due to him being Bad Dragons public relations officier for the forums, Varka was nowhere to be seen.

In addition, an employee of Bad Dragon took to twitter to complain about how he couldn't call the person who had their order messed up a bitch:

http://forums.bad-dragon.com/viewtopic.php?f=3&t=13790&start=260#p595358

Jim Demintia

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Re: Bad Dragon Seriously PR'd
« Reply #3 on: February 04, 2012, 11:31:27 am »
Judging by this debacle, though, I'd bet Bad Dragon's "general manager" is more concerned about profits than customers.

Goddamn son, ya think?
Can it be this sad design
Could be the very same
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Pi

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Re: Bad Dragon Seriously PR'd
« Reply #4 on: February 04, 2012, 11:32:05 am »
What the fuck is it about being a furry-in-charge-of-a-thing that turns you into a shithead like this? Replace some names and this post might as well be in the FA subforum. Jesus.
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rodox_video

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Re: Bad Dragon Seriously PR'd
« Reply #5 on: February 04, 2012, 12:00:24 pm »
Or an anything-in-charge-of-an-anything, really. Especially in a place as exclusive and tiny as that one.
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Conan

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Re: Bad Dragon Seriously PR'd
« Reply #6 on: February 04, 2012, 02:21:09 pm »
Despite people repeatedly asking after him and his opinion on the whole matter, due to him being Bad Dragons public relations officier for the forums, Varka was nowhere to be seen.

He's busy drinking, making a mess at a restaurant, and hiding dildos in his new couch.

In fact, the drinking could be the "board meeting" that they keep talking about. It seems a few members of the Bad Dragon crew were there.

Jim Demintia

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Re: Bad Dragon Seriously PR'd
« Reply #7 on: February 04, 2012, 02:30:09 pm »
God Bless Twitter. It's very nature has exposed everyone from Senators, pornographic manchild-webmasters, to animal dildo salesmen to the minute-by-minute impulse to overshare, and show us that indeed, the emperor has no clothes.
Can it be this sad design
Could be the very same
A wooly man without a face
And a beast without a name

greaseyote

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Re: Bad Dragon Seriously PR'd
« Reply #8 on: February 04, 2012, 07:44:24 pm »
Judging by this debacle, though, I'd bet Bad Dragon's "general manager" is more concerned about profits than customers.

Considering this is guy is probably a stereotypical furry, I honestly believe ego plays a part. Think along the lines of... How dare you insult my comic book store!!!!

Conan

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Re: Bad Dragon Seriously PR'd
« Reply #9 on: February 05, 2012, 05:11:20 pm »
Via an anon on lulz:

Quote
His name use to be Eric until he had it legaly changed to Kamo Twopaws Wolf. My assumption is he became the ass of everyones jokes after that. How anything legal takes that serious is beyond me.

MazelTovCocktail

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Re: Bad Dragon Seriously PR'd
« Reply #10 on: February 05, 2012, 08:30:15 pm »
What the fuck is it about being a furry-in-charge-of-a-thing that turns you into a shithead like this? Replace some names and this post might as well be in the FA subforum. Jesus.

This is what happens when people with no social skills whatsoever (furries) are charged with the task of doing something that requires social skills (public relations).
I don't like to hit little bitches with glasses, but when midgets step up, I stomp midget asses.

Freehaven

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Re: Bad Dragon Seriously PR'd
« Reply #11 on: February 06, 2012, 04:07:38 pm »

an hoopoe

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Re: Bad Dragon Seriously PR'd
« Reply #12 on: September 03, 2012, 06:32:19 pm »
More bad PR as Varka's boyfriend is forced out:



He was turfed out v. quickly:

Quote from: Nemekh
They locked me out of by emails before I could resolve anything outstanding. Short hand is I don't know

https://twitter.com/Nemekh/status/242574102127325184

Quote from: Nemekh
Fired over the phone for one w/ no warning

https://twitter.com/Nemekh/status/241927566427058176

Quote from: AuroraPenguin
I'm so confused, doesn't varka run the company? This is the first time I've heard of bd described that way =(

https://twitter.com/AuroraPenguin/status/241690030001758208

Quote from: Nemekh
bd is run by the board, not just bd. they are mostly impossible to work with due to poor communication

https://twitter.com/Nemekh/status/241703560373497856

Discussing the issue has been forbidden:

Quote from: Varka
We're sad to announce that as of 8/31/2012, Nemekh is no longer with Bad Dragon, and other members of staff will be stepping in to take care of his responsibilities. We wish him all the best in the future, and everyone at BD will always have a soft spot for him.

To respect both parties' privacy, we'd like to request that discussions pertaining to Nemekh's leaving not take place on the forums. Please understand that this is a serious rule and will result in action being taken if ignored, up to and including being banned from the forums - and we don't want to have to resort to that, so please respect this rule.

http://forums.bad-dragon.com/viewtopic.php?f=2&t=16219

Conan

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Re: Bad Dragon Seriously PR'd
« Reply #13 on: September 03, 2012, 09:06:04 pm »
Bad Dragon
"Our Fuckups Are As Big As Our Dildos!"

Seriously though, he also tweets that he's afraid his online activity is being monitored by Bad Dragon out of fear he'll say something "defamatory". His mentions of Bad Dragon being "paranoid" also make me think there is something fishy going on there.


ProvincialTwit

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Re: Bad Dragon Seriously PR'd
« Reply #14 on: September 04, 2012, 12:13:48 am »
All I'm sayin' is if certain former members of the BD staff wish to anonymously tell their stories via the medium that is Vivisector just, y'know, send an email to staff@viv or PM one of us.

an hoopoe

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Re: Bad Dragon Seriously PR'd
« Reply #15 on: May 22, 2013, 04:02:09 am »
A thread posted on lulz.net today:

http://lulz.net/furi/res/2616575.html

Someone claims to have gotten inside information on the alleged continued infighting, culture of fear and dysfunction at Bad Dragon. Selected posts from that thread (these posts were made by the same anonymous person):

Quote
Ready for Battlefield: Bad Dragon? Apparently one of the managers is a nazi so other workers there are pursuing legal action against them. I wonder how backed up the waiting list is going to get now with all the backstabbing?

Quote
the source is 2 people working there. I was told that they are told to keep things quite or they would get fired. Was also told that anyone who use to work there is to be shunned and ignored after leaving. That does explain a lot of their issues with former employees though.

Quote
bd is always a place for blackmail and lol. For example, apparently they have a few EEOC cases running against them. Then PETA seems to have issues with them for 5 different employees from chat logs they've received from "workers" there. I wonder what that's about and who? LOL
^
(EEOC is the U.S. Equal Employment Opportunity Commission. It is "responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information".)

Quote
Fun bits from an email that was forwarded to me and a few others:

"This all started after a friends with benefits relationship with Kamo and his BF, Wolf, that ended poorly...Another manager (who is a friend of Kamos) got in a girl managers face at work and irrationally screamed at her (so bad other employees thought they were gonna have to pull him away from her) and it was swept under the rug...Kamo seems really unstable.... And I believe he is the root of all that is wrong....the culture of fear that we all live under at work...I have a friend (another one of his victims) who ran a background check on Kamo and it said he failed his police exam because of severe personality problems. It said something along the lines of he should never have authority over people."

Whether or not this is all ACTUALLY legit, who knows, but the whole thing is pretty funny. If anything, it made for a good laugh.

kayfox

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Re: Bad Dragon Seriously PR'd
« Reply #16 on: May 27, 2013, 10:19:16 pm »
Oddly enough, they have been scaling back on conventions quite a bit this year, no FC 2014, no RainFurrest, just that local con they have down there.

Conan

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Re: Bad Dragon Seriously PR'd
« Reply #17 on: May 27, 2013, 11:22:55 pm »
Some other tidbits from one user on Lulz:

Quote
The workshop is far from sanitary and dirty plates and empty soda cans are everywhere. No one cleans up because they think the "women" should do it. I just wish someone would call IRS already and inform that their books are cooked so they get audited and shut down. Personally, I think the whole idea of shoving something bigger then my arm up your ass is stupid, but go tell that to Streak, Kamo, Wolfie, Knightwolf, Varka, Narse, Athus, etc, etc, etc.

Quote
Just so you know, Kamo is blackmailing bad dragon and instead of growing balls and kicking him out and fixing their shit, Varka and all the other 'dragons' let him do as he pleases. Currently he likes to embezzle money from the company to pay for his own person projects and interests.

Oddly enough, they have been scaling back on conventions quite a bit this year, no FC 2014, no RainFurrest, just that local con they have down there.
Honestly, the way they've acted the past few cons they have gone to, I'd imagine they're being told to stay home. I'd imagine the hotel staff got tired of finding "mini cocks" all over the place and "porn receipts" scattered about the lobby.

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Bad Dragon Seriously PR'd
« Reply #18 on: May 29, 2013, 12:15:37 am »
I find it strange that a company would have forums at all if such topics are banned. Then again, I'm not familiar with the Bad Dragon forums. What are they for, if not discussing the product (including problems with orders)? Since it's a company that makes sex toys catering to the furry fandom and run by furries, I'm going to assume it's porn.

Spip

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Re: Bad Dragon Seriously PR'd
« Reply #19 on: May 31, 2013, 10:20:07 pm »
You find it strange? These are guys who make animal-dick dildos for a living, is it really that surprising that they have no understanding of how interacting with people works?